Frequently Asked Questions
Have questions about CCTV, fire alarms, intruder alarms, access control or ongoing maintenance? We’ve answered some of the most common questions below to help you make informed decisions for your home or business.
General Systems
1. What types of security systems do you install?
We provide a wide range of fire and security systems, including CCTV systems, intruder alarms, fire alarms, access control solutions and complete fire safety systems. Every installation is tailored to suit your property and specific requirements.
2. Do you work with both homes and businesses?
Yes. We design, install and maintain systems for both domestic properties and commercial environments. From residential security upgrades to large-scale commercial systems, we provide solutions built around your needs.
3. How do I know which security system is right for me?
Our team can carry out a free consultation or site survey to assess your property, identify risks and recommend the most suitable system. We consider layout, usage, compliance requirements and budget before making recommendations.
4. Do your CCTV systems record in high quality?
Yes. We install high-quality CCTV systems with HD and 4K capabilities, providing clear footage, reliable recording and modern features such as remote viewing and smart analytics.
5. Are your fire alarm systems compliant with UK standards?
Absolutely. Our fire alarm systems are designed and installed in accordance with current British Standards and relevant fire safety regulations to help keep your property compliant and protected.
Installation & Technology
6. Can I control my intruder alarm or CCTV from my smartphone?
Yes. Many of our systems allow remote access through mobile applications, enabling you to monitor cameras, manage alarms and receive notifications wherever you are.
7. What access control systems do you provide?
We install a range of access control solutions including keypad entry systems, key fobs, card access, intercoms and smart entry management systems for residential and commercial environments.
8. Do you install complete fire safety systems?
Yes. We supply and install fire alarm systems, emergency lighting, detection systems and other integrated fire safety solutions designed around your building requirements.
9. Can existing systems be upgraded?
In many cases, yes. Existing CCTV, alarm and access systems can often be upgraded or expanded with modern hardware and technology rather than replaced completely.
10. How long does installation usually take?
Project timescales vary depending on the system and property size. Smaller installations can often be completed within a day, while larger commercial systems may require additional planning and installation time.
Maintenance & Support
11. Do you offer maintenance contracts?
Yes. We provide flexible maintenance packages designed around your systems, property size and support requirements to keep everything operating reliably.
12. How often should systems be serviced?
Service frequency depends on the type of system and environment, however regular maintenance helps identify faults early and maintain system reliability and compliance.
13. Do you provide ongoing support?
Yes. We offer ongoing support and responsive assistance to help ensure your systems remain operational and issues are resolved quickly.
14. What happens if a fault develops?
Our team can investigate issues, diagnose faults and provide fast support to minimise downtime and restore system performance as quickly as possible.
15. Can you maintain systems installed by another company?
Yes. We can often take over the maintenance and servicing of existing systems, even if they were originally installed by another provider.
Trust & Company
16. Can security systems help reduce insurance costs?
In some situations they can. Certain insurers may offer reduced premiums where professionally installed and maintained systems are in place.
17. Do you provide bespoke security solutions?
Absolutely. Every project is different, which is why we tailor systems around your building, operational requirements and level of risk.
18. Why choose K & R Security?
We combine industry experience, practical advice and quality workmanship with reliable support and ongoing maintenance. Our focus is delivering solutions that perform in real-world environments.
19. Do you offer free site surveys?
Yes. We provide free site surveys and consultations to understand your requirements and recommend the most suitable solution
20. What areas do you cover?
Based in Glasgow, we work across a wide range of domestic and commercial projects, delivering fire and security solutions throughout the surrounding areas.
Still Need Help?
Still have questions about CCTV systems, fire alarms, intruder alarms or maintenance packages? Our team is here to help with expert advice, free site surveys and tailored recommendations.